Need a return? Email info@cosmicaerospace.ca with your order number and the item you wish to return. We will provide instructions and a return destination. Please do not send items without approval.
This is a voluntary 30-day policy. It does not replace or limit any rights you have under applicable law, including legal warranties, statutory cancellation rights, or remedies for a defective or misdescribed item.
1. Our 30-day return window
Most physical products purchased from Cosmic Avionics can be returned for a change of mind when you contact us within 30 calendar days of the date the order was delivered, as shown by the carrier's delivery record or other reliable delivery evidence.
Once we authorize the return and provide instructions, please ship the parcel within 14 calendar days. If you need additional time, contact us before that period expires. Returns requested after 30 days may be considered individually but are not part of this voluntary return offer.
2. Conditions for a standard return
For a change-of-mind return, the item should be:
- In substantially the same physical condition in which it was delivered, allowing reasonable inspection and ordinary functional testing.
- Free from customer-caused damage, excessive wear, unauthorized modification or unsafe handling.
- Returned with all supplied accessories, cables, hardware, manuals, and included components; the original packaging should be included where reasonably available.
- Accompanied by proof of purchase, such as your order number or receipt.
Examples of changes that may make an item ineligible for a change-of-mind return include soldering, cutting or altering a circuit board, removing components, damaging connectors, or installing a device in a way that permanently changes its condition. Simply opening the box or performing reasonable non-destructive testing does not automatically invalidate a return.
Important: These conditions apply to the voluntary return offer, not to valid claims concerning defects, non-conformity, or other rights guaranteed by law.
3. How to request a return
- Contact us: Email info@cosmicaerospace.ca within the return period. Include your order number, product name, delivery date and reason for return.
- Wait for instructions: We will review the request and send the return address, packaging guidance and any applicable shipping instructions. A return authorization helps ensure the package is correctly identified.
- Pack securely: Protect electronic boards against impact, moisture and electrostatic discharge. Include the supplied accessories. If the product contains a lithium battery, follow the carrier's transport requirements and our instructions.
- Ship and retain tracking: Send the item within 14 calendar days after authorization and retain proof of shipment. Let us know the tracking number if available.
4. Who pays return shipping?
Change of mind: The customer normally pays the cost of return shipping. Original outbound shipping charges are not refunded for a standard voluntary return unless otherwise agreed. We recommend tracked shipping for electronics.
Our error, damaged on arrival or non-conforming goods: We will arrange or reimburse reasonable return shipping and other amounts required by law. We will not insist that you pay return costs where the law places that responsibility on us.
Please obtain authorization before purchasing unusually expensive return postage so that we can agree on an appropriate return method.
5. Refund amount and timing
For eligible standard returns, we refund the purchase price of the accepted returned items, along with any associated taxes as applicable. No restocking fee is charged. Standard outbound shipping and customer-paid return postage are not refunded on change-of-mind returns.
We normally process an approved voluntary return refund within 10 business days after the returned goods are received and inspected. The original payment method will be used where reasonably possible; your bank or card issuer may require additional processing time. If applicable law requires an earlier refund or additional amounts, that law takes precedence.
If a returned item is incomplete or shows damage beyond reasonable inspection, we will contact you with our assessment before deciding whether the voluntary return conditions are met. This does not limit statutory remedies.
6. Incorrect, damaged or defective products
If your order arrived damaged, the wrong product was supplied, an accessory is missing, or the product appears defective, please contact us as soon as practicable. Providing photographs and a description of the issue helps us resolve the matter quickly, but failure to report within an arbitrary short period does not extinguish your legal rights.
Depending on the issue and applicable law, we will offer an appropriate remedy, which may include repair, replacement, reimbursement, cancellation, and reasonable shipping costs. We may request reasonable diagnostic information or a return of the affected item.
Our 30-day voluntary deadline and change-of-mind condition requirements do not apply to valid legal-warranty claims. Legal warranties may extend beyond 30 days.
7. Exceptions, special products and exchanges
The following types of goods may be excluded from voluntary change-of-mind returns, where clearly identified before purchase and permitted by law:
- Special-order, made-to-order or customized items manufactured to an individual's specifications.
- Products irreversibly modified, soldered, installed, or damaged by the customer after delivery.
- Digital files, downloads, or licence keys after delivery or activation, where any applicable statutory cancellation rights do not require otherwise.
Sale or clearance items are not automatically excluded simply because of a discount; any special voluntary-return condition must be disclosed before purchase. None of these exceptions eliminates legal rights regarding defects, product quality or non-conforming goods.
For an exchange, contact us first. If the replacement is in stock, we can explain the available options. Change-of-mind exchanges are subject to availability and any applicable shipping differences.
8. Order cancellations and delivery problems
If you need to cancel before dispatch, email us promptly. If the order has not shipped and cancellation is possible, we will confirm and arrange any refund owed. If it has already shipped, we will explain the return process while respecting applicable cancellation rights.
For products not delivered on time, incomplete distance-sales disclosures, or other situations covered by consumer law, customers may have a separate right to cancel without charge. This right exists independently of our voluntary 30-day window. We will process legally required refunds, including delivery charges or reasonable return shipping where required, within the applicable statutory period.
9. Your legal rights remain protected
Québec and other Canadian laws may require remedies for defective products, late or missing delivery, or contracts that fail to meet mandatory distance-sales rules. We honour those rights even where a voluntary return would otherwise be unavailable.
For guidance, see the Québec online purchase cancellation rules and legal warranties information.
10. Questions or return assistance
Seller: Cosmic Aerospace Technologies · Cosmic Avionics
Based in: Québec, Canada
Email: info@cosmicaerospace.ca
Support: Your support tickets (if you have a customer account)
Please include your order number in any return correspondence. We will provide the correct return shipping address after reviewing the request.
